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Customer FAQ’s

Please feel free to use the Contact Us page for any additional questions you’re not able to get answered here!

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. We are a small team working hard to keep things moving smoothly so we appreciate your patience.

All orders are shipped from within the US and all domestic orders are shipped free. We do not ship internationally. Orders are shipped via USPS, UPS, or Fed Ex so please allow standard shipping times based on these shipping vendors. Tracking information will be sent once your order has been processed/shipped.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] to obtain a Return Merchandise Authorization Number (RMA) within 14 days of receipt of purchase. Returns without an RMA will incur a 10% restocking fee. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please make sure to include the following with the return in order to avoid any additional charges or delays in issuing refunds:

*Copy of the original invoice or packing slip

*Write your RMA number on the outside of the box.

*Send to the address using the label you are provided

**If your return does not have an RMA number and a copy of the invoice, you will be charged a 10% return fee.

You can always contact us for any return question at [email protected].

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]

Return policies and procedures may change without notice.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged Orders: If an order has been received damaged, please take photos of the damaged item as well as the box it arrived in and send those images along with the order number to [email protected] Our Team will file a damage claim with the carrier on your behalf. Once a claim has been filed, we can either reship the order to you or issue a full refund to your original form of payment.

If your order has not arrived (lost) or has been received in damaged condition, please notify our support team at [email protected] to file a claim.

Lost Orders: If the shipment has been lost, we will file a trace with the carrier to locate your order. If the shipment is found, the package will be delivered. If the shipment is unable to be located, we will issue full credit back to your account.